Complaints & Appeals

We Highly Appreciate & Encourage

Comments and Feedback

It is imperative to Risk Associates that impartial and transparent assessment and certification services are provided to each client. We highly appreciate and encourage comments and feedback from concerned parties on the performance of applicant and certification body in order to improve services.

We vow to address all esquires including suggestions, complaints, appeals and misuse of certification status or Risk Associates logo with equity, in an appropriate and timely manner.

Complaints

Expressions of grievance or dissatisfaction with a certification, service or performance of Risk Associates (ra) or staff that require a response is managed as a complaint.

Upon receipt of a complaint, ra acknowledges the complaint within 5 business days of receipt, and immediately initiates an internal complaint management process to investigate, analyse and assess the complaint

All complaint responses are provided to the client within 30 business days of receipt of the complaint. Complaints about certification decisions are treated as appeals, while all other issues involving complaints are treated as business disputes (as applicable).

Application

For Complaints and Appeals

All requests must be submitted in writing to info@riskassociates.com

You may also file a complaint or appeal a decision through the Contact Us page on the website.

Appeals

An appeal is a request for ra to reconsider a certification decision, the customer can contest the findings by making an appeal in writing.

All appeals will be dealt as complaint and upon receipt of a complaint, acknowledgement will be provided within 5 business days of receipt. The Appeal is reviewed by personnel independent of the certification decision maker.

All appeals responses are provided to the client within 30 business days of receipt of the appeal.

FAQs

Frequently Asked Questions

You can submit a complaint to Risk Associates, an accredited ISO/IEC 17021-1 certification body, by sending a written request to info@riskassociates.com or by using the Contact Us page on the website. Once received, Risk Associates acknowledges the complaint within 5 business days and begins the complaint management process.

A complaint is an expression of dissatisfaction regarding the services, certification process, or performance of Risk Associates or its staff. An appeal, on the other hand, is a formal request for Risk Associates to reconsider a certification decision related to an audit or ISO certification outcome.

Risk Associates acknowledges all complaints and appeals within 5 business days after receiving them. After review and investigation, the certification body typically provides a final response within 30 business days of the request submission.